Customer support: anytime, anywhere
Our military aircraft help defend a number of countries around the world, while our business aircraft enhance corporate efficiency. These are crucial long-term challenges. Our proven operational support solutions are tailored to the specific requirements of each user.
Preferred partner
We support 1,000 military aircraft and 2,100 Falcon business jets in some 90 countries. Our approach is the same for both our civil and military customers: responsive, high‑performance service based on attention to customer needs - combined with a focus on innovation and reducing costs. We support our customers day after day, on an ongoing basis, by maintaining the tools and expertise needed to service our planes over the decades of their operating lives.
During the health crisis, our priority remained the support of aircraft that were in service, whether military or civilian. We have built up our inventories and are fully maintaining our technical support and training capabilities.
Digital upgrades
The 3DExperience platform ensures digital continuity from design right through to manufacturing and support. Our support solutions are based on software modules common to both Falcon and military aircraft.
Our big data approach to support, based on Dassault Systèmes’ Exalead technology, allows us to share all data concerning the service lives of our aircraft and fleets. It enables cross‑functional analyses and predictive maintenance models. The digital twin approach, which compares the actual aircraft’s performance to its digital model, further increases our forecasting capabilities, thus improving aircraft availability.