2023 Annual Report

Civil and military aircraft / Delivering customer satisfaction

Supporting the Falcon Family

We are committed to ensuring that our customers are able to conduct their missions safely and with peace of mind.

We provide services that are tailored to each customer’specific needs. We offer a range of FalconCare by-the-hour support programs (Essentials, Elite and Select), which are designed to meet the unique operational needs of each user.

Our FalconResponse support service is on standby around the clock and provides rapid response in the event of an AOG.

Dassault Aviation is responsible for providing support to the French government’s fleet of Falcon jets, under a maintenance contract designed to guarantee operational availability. The government has commended us on our performance over the first year of this contract.

Global network

Our global business jet support network has expanded and now includes more than 60 maintenance centers. Our latest facility opened in Dubai, United Arab Emirates, in 2023. Three further centers are scheduled to open in 2024 and 2025: Kuala Lumpur in Malaysia, São Paulo in Brazil and Melbourne in Florida.

Dispatch reliability commitment